At Detailed Notary, we strive to provide fast, reliable apostille and legalization coordination. Because these services involve third-party government processing and time-sensitive steps, refunds and returns are limited as outlined below.

1) Refund Eligibility

Before processing begins: You may request a refund within 12 hours of placing the order or before processing begins—whichever comes first.

After processing begins: Once any of the following occurs, the order becomes non-refundable:

* Your documents or application have been submitted to a government authority or courier,

* A shipping label has been created or a pick-up/drop-off has occurred,

* Our team has performed material work (document review, preparation of affidavits, notarization, booking, or agency appointment).

 

Note on partner-facilitated orders (e.g., outside California): Some apostille services are fulfilled through trusted partners (such as Idiomatic/Unlimited Ink). Partner timelines and cutoff rules apply and may be stricter once processing is underway.

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2) No Returns

Apostille and legalization are one-time services tied to your specific documents. Returns are not applicable after services are completed or documents are delivered (physically or digitally).

3) Cancellations

• To cancel, email us from the same email used on the order with your Order ID and “Cancel Request” in the subject line.

• If your order is eligible, we’ll process a refund to the original payment method. Please allow 7–10 business days for your bank/processor to post the credit.

4) Government Rejections & Corrections

• If a government office rejects a filing due to incorrect or incomplete client-provided information (e.g., name mismatches, missing certificates, wrong jurisdiction), new fees may apply to refile.

• If the rejection is due to our clerical error, we will correct and resubmit at no additional service fee (government/postage fees may still apply).

5) Processing Times & Delays

Quoted timeframes are estimates. We do not control government workloads, closures, mailing delays, force majeure events, or third-party errors. These delays do not create refund eligibility once processing has begun.

6) Shipping & Delivery

• We ship using tracked services. Risk of loss transfers upon carrier acceptance.

• Address changes after a label is created may incur additional fees.

• International shipping, customs, duties, or return-shipping are non-refundable once charged.

7) Client Responsibilities

You are responsible for:

• Providing original or properly certified documents as required,

• Ensuring names, dates, jurisdictions are correct,

• Following ID/notarization requirements and any special instructions.

8) Chargebacks

Please contact us first to resolve any issue. Unauthorized chargebacks on in-progress or completed services may be disputed with documentation.

9) How to Request a Refund or Support

Email: tifini.detailednotary@gmail.com 
Include: Order ID, reason for request, and proof of payment (receipt or last 4 digits of card).
Phone (questions only): +1-650-554-0089

 

Important: This policy applies to California apostilles performed by Detailed Notary only.

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