Tifini Goebel, Notary Public & Apostille Services
Apostille Services - Refund Policy
Refund and Cancellation Policy
Detailed Notary coordinates California apostille services for documents intended for use outside the United States. Please review your documents, the receiving authority’s requirements, your quote, and this policy before paying your invoice.
1. All Sales Are Final
Payments for apostille services are final and non-refundable once made, except where a refund is required by law. This applies if you cancel, change your plans, no longer need the documents, or decide not to proceed after payment.
If you need to change or stop a request, contact me promptly. I will explain which steps have been completed and whether any additional charges can still be avoided.
2. Document Requirements and Rejections
You are responsible for confirming which documents the receiving authority requires and whether it will accept them. You must provide accurate information and any original, certified, or properly notarized documents needed for the service.
If a government office rejects a document because of a problem with the document or information you supplied, obtaining a replacement and resubmitting it may require additional service, government, and shipping fees. I will explain those charges before proceeding.
If a rejection results from my error, I will work to correct it without charging another service fee. If the issue cannot be corrected, I will address it in accordance with applicable law.
3. Processing Times
Quoted processing times are estimates. Government workloads, closures, document issues, carriers, and other circumstances outside my control can affect completion or delivery dates. A processing or shipping delay does not, by itself, make a paid order refundable.
4. Shipping and Delivery
I use tracked shipping for completed documents. Please check the recipient’s name, address, postal code, and phone number carefully before a label is created.
Address changes, returned packages, or a second shipment may result in additional carrier charges. International shipping and any applicable customs charges are separate from apostille service fees unless your quote says otherwise. If a shipment is delayed, lost, or damaged, contact me so I can help investigate it with the carrier.
5. No Returns
An apostille is issued for a specific document. Completed apostille services cannot be returned or exchanged. If the receiving authority requests a different document or an additional apostille, I can provide a separate quote.
6. Questions or Problems With Your Order
Please contact me if you have a concern about your order so I can review the documents, charges, and work completed. Have your invoice or order number available.
Email: tifini@detailednotary.net
Phone: 650-675-7760
This policy applies to California apostille services provided by Detailed Notary. It does not limit any rights you may have under applicable law.
Frequently Asked Questions
Can I cancel after paying?
You may ask me to stop work, but payment is non-refundable once made, except where required by law. Contact me promptly so I can avoid any additional charges that have not yet been incurred.
What if the California Secretary of State takes longer than expected?
Processing times are estimates. I will update you when I learn of a delay and continue coordinating your order.
What if my document is rejected?
I will explain the reason and the available next steps. Additional fees may apply if the issue is with the document or information supplied. If I made the error, I will work to correct it without another service fee.
Does an apostille guarantee acceptance overseas?
No. An apostille authenticates the signature or seal of the California official or notary. The receiving authority decides whether the underlying document meets its requirements.
California Commissioned Notary Public | Apostille and Federal Authentication Services | Bonded & Insured